Courses Terms & Conditions
The Education Hotel’s Courses
The Education Hotel acts to provide courses online and tutors from their team offering bespoke tuition. The Education Hotel is the owner of the material produced by the tutors for these courses.
You (the client) agree to not copy or repurpose the content in any way. Including, but not limited to, distributing recordings of the lessons to friends and family.
You agree not to directly or indirectly engage, or offer to engage, the tutor to provide tuition to you on any basis other than through The Education Hotel.
We regret to advise that if you breach this agreement, you agree to pay The Education Hotel the sum of £1000 as liquidated damages and any commission found or estimated to be due. You agree and accept that this sum represents a reasonable estimate of The Education Hotel’s loss arising from your breach of our contract and monitoring of its potential occurrence.
Audio/Video Recordings
By accepting these terms and conditions you agreeing that recordings of the class (both audio and visual) can be taken and used by The Education Hotel. These recordings will not be sold commercially. They will be used to send to students who have either attended your class or are attending a future classes, who have missed a lesson or are struggling to keep up with the pace of the lesson. In addition, short clips of less than 2mins may be used for promotional purposes.
If for any safeguarding reason your child cannot be recorded please let us know by emailing: info@educationhotel.co.uk
Cancellation Terms
All courses will take place online. A register will be taken. If you cannot attend a lesson, please email info@educationhotel.co.uk so that we can inform the tutor in advance.
Each session is recorded for those who cannot attend the session. If your child did not attend the session, you will be sent a recording of the session. No refunds will be given for a child missing the sessions.
Arriving Late to a Course
Tutors will wait for 15 minutes for students to log into the course. After the first 15 minutes, tutors will not be responsible for letting any late students into the course. If your child is more than 15 minutes late, they may not be able to join the session and will be marked absent. The course will not be restarted for any late student.
If you cannot enter a lesson, please take a screenshot and email this directly to info@educationhotel.co.uk with the title ‘URGENT – Course’. If this is within the first 15 minutes of the course starting, our team will try to assist you in joining the lesson.
Accessing the Course
Find your course here: www.educationhotel.co.uk/myaccount
You must log into our website to access your course. Details of your login will be sent to you via email when you sign up for a course. Please check your spam or junk mail.
Courses will be run via Zoom, and you must be logged into Zoom to access the course. Please ensure that your child has their own login for Zoom, strong WIFI signal and headphones to ensure that they can hear the tutor. Please also ensure that your child has pencils and paper for notes/working out. If your child does not have the appropriate material for the lesson and cannot access the lesson, The Education Hotel will not be held accountable.
Inappropriate Behaviour
We expect our students to adhere to polite behaviour. Zoom chat and student usernames etc. will be monitored over the course of the week. Any student found to be exhibiting inappropriate behaviour (including rudeness towards others, silly and off-putting behaviour) will be given a warning and excluded without refund from the course upon the second instance. In the event of a threat made against another student or member of staff, the student will be excluded with no warning. In these cases, The Education Hotel’s decision is final.
How You Pay
Clients pay a non-refundable fee via our website to secure their child’s place on the course. If payment is not made before the course begins, you will loose your place on the course.
Emails Regarding the Course
The Education Hotel will send emails regarding this course and our other services from time to time. To opt out of our emails, please click ‘Unsubscribe’. Please note – if you do this before your course commences, you will not receive vital information about the course.
Complaints
If a client has a complaint against the tutor or The Education Hotel, we regard it as a point of contract that we are informed within 24 hours of the occurrence that gave rise to the objection. If this happens between 6 pm on Friday and 9 am on Monday, please email info@educationhotel.co.uk as our office phones are not manned over the weekend or bank holidays. The Education Hotel supplies each tutor in good faith and in the belief that they will perform to the best of their abilities. However, we do not guarantee the performance of the tutor.
Payment of Commission
By engaging a tutor through The Education Hotel, you commit to paying us commission.
You agree not to directly or indirectly engage, or offer to engage, the tutor to provide tuition to you on any basis other than through The Education Hotel.
We regret to advise that if you breach this agreement, you agree to pay The Education Hotel the sum of £500 as liquidated damages and any commission found or estimated to be due. You agree and accept that this sum represents a reasonable estimate of The Education Hotel’s loss arising from your breach of our contract and monitoring of its potential occurrence.
Once The Education Hotel has emailed you the confirmation of the tutor you have agreed to engage, a contract will come into existence between you, the tutor and The Education Hotel.
Chargebacks On Stripe
Chargebacks via incur a £15 charge, passed onto the The Education Hotel, regardless of whether Stripe finds the claim to be successful or unsuccessful. If the clients claim is found to be unsuccessful, The Education Hotel will charge the client £15 in order to recoup this charge.
