How much do lessons cost?

Rates can vary depending on the level of tuition you want and the specialism of the subject.

Typically we offer prices from £25-£150 per hour.

If you have any queries about pricing email our team at: info@educationhotel.co.uk

 

How am I billed?

The Education Hotel uses an online platform called TutorCruncher to bill clients. Clients can input their card details into their TutorCruncher profile to receive invoices and be charged.

We send invoices to clients at the end of every month and we charge 5 days later.

 

What is TutorCruncher?

TutorCruncher is our online platform for connecting clients with the right tutors. Once you have decided you would like to use our services The Education Hotel creates a ‘Job’ on TutorCruncher which tutors can apply for.

Clients are also able to logon to TutorCruncher to download educational resources and view regular lesson reports from their tutor to track their child’s progress. See how to use Tutorcruncher below.

 

When do lessons take place?

We have a range of services to suit your availability from online to residential. The majority of our one to one lessons take place after school or during weekends.

 

Can my tutor come to my house?

This is location dependant, but our tutors do teach in person if we have someone near by. Travel expenses will be added to the cost for this service. Visit our In-Person Tuition page to find out more. We also offer bespoke Residential Tuition (please email info@educationhotel.co.uk for details).

 

What do I do if my family is based outside the U.K?

We have many international clients all around the world who use our popular Online Tuition Services. However, we also offer bespoke Residential Tuition (please email info@educationhotel.co.uk for details).

 

What happens if I don’t like my Tutor?

It happens rarely, but sometimes a tutor might not be the right fit for your family – in this case we will endeavour to find you a new tutor as soon as possible.

 

Online vs in-person – what are the benefits?

Online Tuition has the benefit of flexibility in the modern day. It can be taught in any location all you need is a laptop or tablet and you’re ready to go. Tutors can send resources to students using an online whiteboard which can be saved and brought up again for easy revision. This service is our most popular!

In-Person Tuition allows tutors engage students with science experiments, board games and physical activity. They can present knowledge in a different way than in the classroom. Our students love seeing their tutor each week and often ask to see them more than once. However, this service is location dependant.

 

What qualifications will my tutor have?

All our tutors come from the highest academic backgrounds, specialising in a full array of subjects at all levels. Prospective tutors are carefully screened, DBS checked and interviewed by our Director before becoming a tutor. We work with a small network of highly trusted tutors, only actively seeking out new employees when our clients have specific needs.

Visit our Meet The Tutors page to see just a handful of our popular tutors and their qualifications.

Clients are also able to see tutors qualification on our online platform TutorCruncher

 

How long does it take to find tutor?

Depending on specialism of the subject this time scale can vary. However, for most core subjects we aim to have several suitable tutors to offer clients within a week.

 

Which subjects do you offer? Can my child learn music, art or pottery?

Here at The Education we focus on core academic subjects and hire tutors accordingly. However, if you’d to explore other avenues we have a wide range of connection to find the right tutor for the job.

 

Group/siblings lessons, where can I hear more?

We do teach specialised group lessons. Please email info@educationhotel.co.uk to find out more.

 

Can I cancel a lesson?

Yes you can cancel lessons, but you must give 48hrs notice to the tutor otherwise under our Terms & Conditions you will be charged.

 

How do I log into Tutorcruncher?

Head over to www.tutorcruncher.com and click the login button on the top right hand corner. Enter your email and your password.

I don’t have any login details

The Education Hotel sends each of its clients an email with details on how to log in. Please check your ‘junk mail’ for this email or send info@educatiohotel.co.uk an email if you need help.

 

How do I reset my password? 

If you have forgotten your password you can easily reset it by going to the Login Screen and selecting ‘Reset Password’ below the password text box. This will send you a password reset email to your default email address.

Profile overview

When you first log into TutorCruncher, the first thing you will be able to see is your client profile and dashboard. This is where you will be able to get a great overview of your account.

If you want to edit your account and change any of the details you can click the top right hand corner drop down menu and select ‘Account’. Here you can view all your details and edit any details about your profile, address and any additional fields.

Where can I view the student’s associated with my profile? 

If you would like to view the students attached to your profile you can view these by going to the ‘Student’ tab in the left hand menu. If you would like to add additional students, please get in touch with your tutoring agency.

What is the calendar? 

In the ‘Calendar’ tab, you can view your upcoming lessons. You can click on each of these appointments to get a bit more information about what each calendar entry is. You can view a variety of information such as the tutor holding the lesson, which of your students is involved in it and when/where the lesson will be.

 

Where can I view lesson reports? 

Navigate to the ‘Reports’ section of the left hand menu. Within this section you can view all of the reports associated with each of your students.

Understanding accounting 

The TutorCruncher system works based on two key payment methods: credit requests, which facilitate upfront payment, and invoices, which are for payments made after a lesson has already happened. You can find both Invoice and Credit Requests in the left hand menu of your TutorCruncher account. Here you can view details about historic and outstanding invoices, as well as pay them using the TutorCruncher payment gateways.

Clients are invoiced at the end of each month and are charged 5 days later using the client’s card details stored on Tutorcruncher. For example: a client invoiced on 31st May will be charged on 5th June.

 

Inside the billing tab (left hand side):

Within the billing tab client’s can see everything to do with billing, charges and invoices.

  • Balance History:

Your balance history gives you the details about all the past transactions on your account meaning you can always keep track of your finances within TutorCruncher.

  • Invoices:

In this section you are able to see any invoices which you need to pay. You can click on the invoice to view the bill and to pay it.

  • Credit Requests:

This section works in a very similar way to Unpaid invoices. The main difference is, here you can see any outstanding upfront payments. Again you can click on any of these items to view their details and pay them.

Changing my payment method

You can change the card you use for payment by clicking the ‘dashboard’ button on the left hand side, and then click ‘add new card’. You can also remove existing cards by clicking on them and pressing the ‘delete’ or ‘remove’ button.

Updating my contact information

You can update your contact information by clicking the ‘dashboard’ button on the left hand side, and then finding the ‘edit’ button underneath your profile picture.

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