Group Courses Terms & Conditions

The Education Hotel’s Courses

The Education Hotel acts to provide courses online and tutors from their team, offering bespoke tuition. The Education Hotel is the owner of the material produced for these courses. 

You (the client) agree to not copy or repurpose the content in any way. Including, but not limited to, distributing recordings of the lessons to friends and family.

You agree not to directly or indirectly engage or offer to engage, the tutor to provide tuition to you on any basis other than through The Education Hotel.

We regret to advise that if you breach this agreement, you agree to pay The Education Hotel the sum of £1000 as liquidated damages and any commission found or estimated to be due. You agree and accept that this sum represents a reasonable estimate of The Education Hotel’s loss arising from your breach of our contract and monitoring of its potential occurrence.

Cancellation Terms 

At the beginning of the course a register will be taken. If you cannot attend a lesson, please contact your relevant branch here so that we can inform the tutor in advance.

Each session is recorded for safeguarding purposes. If your child did not attend the session, you will have 7 days in which to request a recording of the session. No refunds will be given for a child missing the session.

Trial Lessons

As per the booking instructions, during term time trials must be taken within 7 days of booking. This means that you will be expected to attend the next available class. If you book a trial outside of the class term time, or in the holidays, you will be required to wait until the course begins and will take your trial on the first day that the classes resume. Please make sure you are available before booking a trial lesson.

Our trials are a way for your child to see if they would like to join our group programme, and for our tutors to work out if your child will fit into the group programme. We regret that there are times where a child may not be a good fit for the programme and we will have to ask you to find another option for learning.

Arriving Late to a Course

We regret that if your child is late, we may not be able to let them into the class until the break, so please be prompt. We recommend arriving 10 minutes early. The course will not be restarted for any late student.

Visit our locations page for information on in-person classes. Address, parking, sat-nav details: CLICK HERE

If you cannot enter a online lesson, please take a screenshot and email this directly to courses@educationhotel.co.uk with the title ‘URGENT – Course’. If this is within the first 10 minutes of the course starting, our team will try to assist you in joining the lesson.

Accessing the Course

Online courses will be run via Zoom, and you must be logged into Zoom to access the course. Please ensure that your child has their own login for Zoom, strong WIFI signal and headphones to ensure they can hear the tutor. Please also ensure that your child has pencils and paper for notes/working out. If your child does not have the appropriate materials for the lesson and cannot access the lesson, The Education Hotel will not be held accountable.

In person courses will be held at a venue made clear before booking. Venue locations and their information can be viewed here. You will be responsible for dropping your child off and picking them up. Tutors will not walk your child to a drop off point.

Inappropriate Behaviour

We expect our students to adhere to polite behaviour. Zoom chat and student usernames etc., will be monitored over the course of the week. Any student found to be exhibiting inappropriate behaviour (including rudeness towards others, silly and off-putting behaviour) will be given a warning and excluded without refund from the course upon the second instance. In the event of a threat made against another student or member of staff, the student will be excluded with no warning. In these cases, The Education Hotel’s decision is final.

How to Pay – Termly classes

Clients must commit to paying for the term when signing up for a termly course. If your child misses a class they will recieve the recording of the session, if a request is made within 7 days of the class. 

Termly classes cost will be split into 10 payments. If a deposit is paid, this will be taken off of the last lesson payments (e.g. a deposit for 2 lessons will be used for lessons 9 and 10)

Non payment of a class will be in violation of our terms and conditions.

Should the payment schedule not be met at any time, The Education Hotel is entitled to demand outstanding payments, together with the payment of the remaining balance of the total course fee(s) to be paid in full.

Non-payment during a course of any instalment will result in the pupil being excluded from further classes.

Late Payment Charges

For any payment overdue by 3 days or more, we reserve the right to:

• Charge an interest rate of 5% per annum on the outstanding balance
• Charge an administration fee of £25 for the collection of payment
• Advise the tutor that they stop tuition until the invoice is settled

In the unlikely event that a bill is not paid, The Education Hotel will pass the matter onto Creditreform. Creditreform may add additional charges to recover monies owed.

Emails Regarding the Course

The Education Hotel will send emails regarding this course and our other services from time to time. To opt-out of our emails, please click ‘unsubscribe’. Please note – if you do this before your class commences, you will not receive vital information about the class.

Complaints

If a client has a complaint against the tutor or The Education Hotel, we regard it as a point of contract that we are informed of within 24 hours of the occurrence that gave rise to the objection. If this happens between 6 pm on Friday and 9 am on Monday, please email courses@educationhotel.co.uk as our office phones are not manned over the weekend or bank holidays. The Education Hotel supplies each tutor in good faith and in the belief that they will perform to the best of their abilities, however, we cannot guarantee the performance of the tutor.

Payment of Commission

By engaging a tutor through The Education Hotel for group classes, you commit to paying us commission for each lesson

You agree not to directly or indirectly engage, or offer to engage, the tutor to provide tuition to you on any basis other than through The Education Hotel.

We regret to advise that if you breach this agreement, you agree to pay The Education Hotel the sum of £500 as liquidated damages and any commission found or estimated to be due. You agree and accept that this sum represents a reasonable estimate of The Education Hotel’s loss arising from your breach of our contract and monitoring of its potential occurrence.

Audio/Video Recordings

By accepting these terms and conditions you agreeing that recordings of the class (both audio and visual) can be taken and used by The Education Hotel. They will be used to send to students who have either attended your class or are attending a future classes, who have missed a lesson or are struggling to keep up with the pace of the lesson. In addition, short clips of less than 2mins may be used for promotional purposes.

If for any safeguarding reason your child cannot be recorded please let us know by emailing: info@educationhotel.co.uk

Chargebacks On Stripe

Chargebacks via incur a £15 charge, passed onto the The Education Hotel, regardless of whether Stripe finds the claim to be successful or unsuccessful. If the clients claim is found to be unsuccessful, The Education Hotel will charge the client £15 in order to recoup this charge.