The Education Hotel

The Education Hotel acts as an introductory agent and is authorised by the tutors on our books to enter into contracts on their behalf. The Education Hotel will do this by taking your enquiry and recommending a suitable tutor. Once The Education Hotel has emailed you the confirmation of the tutor you have agreed to engage, a contract will come into existence between you, the tutor and The Education Hotel.

Payment Of Commission

By engaging a tutor through The Education Hotel, you commit to paying us commission on each hour a tutor teaches for you.
You agree not to directly or indirectly engage, or offer to engage, the tutor to provide tuition to you on any basis other than through The Education Hotel.
We regret to have to advise that if you breach this agreement, you agree that you shall pay The Education Hotel the sum of £500 as liquidated damages and any commission found or estimated to be due. You agree and accept that this sum represents a reasonable estimate of The Education Hotel’s loss arising from your breach of our contract and monitoring for its potential occurrence.

Cancellation Terms – Hourly Placements

For hourly placements, please ensure that you and your tutor are agreed in advance on the arrangements for each lesson.
If you need to cancel or change a lesson, please contact the tutor directly (as opposed to the office) as we cannot guarantee we can get a message to your tutor immediately. Please may you email or text your request to cancel a lesson so there is written proof of your instruction and a time stamp.
Lessons that are cancelled by the client with less than 48 hours’ notice are charged for in full.
If you have booked a block of ten or more hours over a half term or school holiday, we require that you give the tutor at least 7 days’ notice if you wish to cancel 50% or more of the hours, otherwise the full booking will be charged for.
If you reschedule a lesson with less than 48 hours’ notice, this will be treated as a cancellation and, in these circumstances, you agree to pay for the original lesson as well as the rescheduled lesson.
If you reduce the lesson’s duration with less than 48 hours’ notice, you agree to pay for the original number of hours booked.

Cancellation Terms – Residential Placements

For residential placements, please ensure that you and your tutor are agreed in advance on the arrangements for each position.
Positions that are cancelled by the client with less than 14 days’ notice are charged for in full.
Please note where a tutor is booked for a certain number of days, we expect that the contract will be honoured by the client.

How You Pay

For ease of administration, the tutor’s fee and The Education Hotel’s fee are detailed on the same invoice. Invoices are issued through Tutorcruncher, our online system. Invoices are sent at the start of each calendar month to cover the previous month’s tuition.
We request that you settle your invoices by debit or credit card through Tutorcruncher. This is a safe platform which will encrypt your card details for data protection purposes. Please pay your invoice within 7 days; tutors are self-employed and rely on their invoices to be paid on time.

Late Payment Charges

For an invoice overdue by 30 days or more, we reserve the right to:
• Charge an interest rate of 25% per annum on the outstanding balance.
• Charge an administration fee of £25 for the collection of payment.
• Advise the tutor that he or she stops tuition until the invoice is settled.

Complaints

If a client has a complaint against the tutor or The Education Hotel, we regard it as a point of contract that we are informed within 24 hours of the occurrence that gave rise to the objection. If this happens between 6 p.m. on Friday and 9 a.m. on Monday, please email info@educationhotel.co.uk as our office phones are not manned over the weekend or bank holidays. The Education Hotel supplies each tutor in good faith and in the belief that he or she will perform to the best of their abilities. However, we do not guarantee the performance of the tutor.